Deborah Goodwin

Creating, implementing and sustaining a manual materials handling (MMH) program brings with it tremendous opportunities and challenges. What are the legal requirements? Who wants the program? Who needs the program? What content needs to be in the program? How does the program get communicated? How is the program evaluated? How is the program going to be kept current and relevant?

When it comes to managing change, both internal and external consultants are being charged to respond to today’s increasing velocity of change. We all have a role in managing change in an effective and productive way to support the people that are being impacted by the change. As consultants we often get called in retroactively, following some sort of incident or crises. While it is ideal to get called in proactively, there are some foundational concepts that can help us out for whatever point of entry has been asked of us.

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