Benchmarks for the design of reception workstations – Jocelyne Dubé, CCPE




2017 Webinar Series

Benchmarks for the design of reception workstations – Jocelyne Dubé, CCPE
Registration Now Open! 

Register early as spaces are limited!

The webinar will be presented on November 7, at 1 p.m. (E.D.T) and will last 90 minutes

Webinar description:

Benchmarks for the design of reception workstationsJocelyne Dubé, CCPE                                                                                       

There is a reception center for the vast majority of companies: healthcare establishments, administrative offices, service companies, etc. There are many tasks (switchboard, recording and monitoring of visitors, receipt and dispatch of documents, administration, etc.) and multiple pieces of equipment (telephone console, computer equipment, fax, scanner, etc.).

Working at a reception desk sometimes causes postures and constraining motions that can contribute to the development of musculoskeletal disorders (MSDs). Reconciling communication with visitors, computer work and other tasks adds to the challenges, not to mention the challenges inherent in providing security, as well as the need for confidentiality that sometimes arises. In short, these work situations are relatively complex!

This workshop offers criteria for design of a safe and functional reception. Through discussions and exchanges, we will identify design benchmarks and ideas for defining concepts for different types of needs.

Jocelyne Dubé is trained in occupational therapy, in management and in ergonomics. She is a Canadian Certified Professional Ergonomist (CCPE). Ms Dubé has worked for nearly 20 years as a consultant.  Since 2008 she has worked as an Advisor with  Association paritaire en santé et sécurité du travail du secteur affaires sociales (ASSTSAS),  Québec's Occupational Health and Safety Association of the Social Sciences Sector.  In this role, she helps health networks with physical layout projects, including office ergonomics and preventing musculoskeletal disorders relating to client handling tasks.


This webinar was originally presented in French on May 25, 2017.



*All webinars are recorded and will be available in the 'resources' section after the live webinar.

ACE Members and Students: free (registration mandatory)
ACE Affiliates: $50

Access information will be sent to participants on November 5.